Contact & Support

Questions about a lot, an audit, or a partnership — reach the team in Pontianak.

For lot enquiries and document requests.

Main office, during support hours.

Kalara Borneo office and processing facility.

Jl. Reformasi, Gang Matematika Blok I No. 8, Bansir Laut, Pontianak Tenggara, Borneo 79124

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

Our team is available during the following hours

Monday – Saturday08:00 – 17:00 WIB

SundayClosed

Direct Contact

Use the Batch Traceability page and enter your batch ID (found on your shipment documentation) to view complete traceability information.